Billi Tap not dispensing water?

Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure and one of the main reasons for a Billi Tap not dispensing water.

Next, try checking that the water supply to the Billi under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap.

Also, check that the power is turned on, and see if there are any error messages shown on the display screen.

If you do have an error message showing on your Billi tap, it may be best to speak to one of our service team on 01905 337187

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Billi Tap products.

Six Benefits of a Billi Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Billi Tap is not dispensing water? If you’re still having issues, please contact a member of our service team – 01905 337187

Staying hydrated at work