Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Official Billi Tap Service & Maintenance Specialists
Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. We can service and repair any Billi tap system, whether or not you are an existing Wellbeing Group customer. We specialise in filter changes and bi-annual servicing, where we inspect water pressure, connections and pipework to ensure all components are working as they should.
There are two options – You can pay for a call-out each time for us to service your Billi Tap and any additional labour or parts required to repair the system. Alternatively, you can sign up for our annual service plans, which are designed to save you time and money and provide peace of mind.
Tailored Service
Knowledgeable and friendly sales & service teams.
Rapid Response
Same or next day attendance to any technical issues.
Flexibility
Contracts & Service packages to suit your business.
Delighted Customers
96% of our clients would recommend us!
Common Billi Tap Problems We Fix
Billi Tap Not Dispensing Water
If a Billi Tap is not providing any water, check to see if the mains supply is turned on, check for any warning lights and that the under-sink unit also has power. If the tap remains unresponsive, contact the maintenance team.
Flashing Red or Blue Lights
Flashing lights usually indicate a fault. In this case, restart the system and make note of the flashing light pattern. If the lights continue to flash after a restart, reach out to our team.
Leaking or Dripping Tap
A dripping tap or visible leak may indicate worn components, loose connections, or an internal fault. Check for obvious leaks around the tap and under-sink unit. If leaking continues or water is collecting, immediately contact our team.
No Boiling Water
The system might not be heating correctly due to a power issue. In this case, check the power supply and allow a suitable time for re-heating. If boiling water does not return, the best course of action is to contact the team.
Filter Warning Lights
A filter warning usually means the filter is due for replacement to maintain water quality and system performance. Check the filter replacement schedule and monitor performance. Schedule a servicing if a warning light remains active.
Low Water Pressure
Reduced water flow can be caused by a disruption to your local water supply or a filter nearing the end of its lifespan. Check with your water provider for any service interruptions. If low pressure continues, contact the team for assistance.
Sparkling Water Issues
Poor carbonation often indicates an empty CO₂ cylinder or system issue. Check the cylinder and ensure it is connected correctly. If sparkling water remains unavailable, contact our helpful team.
Our Billi Tap Service and Maintenance Plans
The Wellbeing Group provides an exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high-quality aftercare.
Our service and maintenance plans are designed to save you money and time, allowing you to focus on your day job. We even monitor and contact you when your Billi Tap systems require a service, working around the most convenient times and dates for your business. We offer three service plans based on your needs, budget and maintenance requirements.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Remote Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
Filters & Cleaning Products
Essential products, including replacement filters, accessories and cleaning solutions to ensure the Billi tap is properly maintained and delivers consistent quality beverages.
Service & Support Contact:
01905 337187
sales@thewellbeinggroup.co.uk
Why Businesses Choose Wellbeing Group
As an approved Billi UK service provider, Wellbeing Group delivers expert servicing, maintenance and repairs for all Billi Tap systems, regardless of supplier. With over 20 years of experience, a two-hour response target, 95% next-day resolution rate and complete workplace refreshment solutions, businesses receive responsive support to keep Billi Tap systems performing at their best.
Sales & Enquiry Form
Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.
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Service & Technical Support Form
Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.
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