Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
How to use levers and buttons on Zip HydroTap G4
A unique safety lock eliminates the risk of accidental discharge of boiling water.
Press both the red lever and the “safety” button at the same time for access to boiling water.
To deactivate the safety button, hold the chilled lever and safety button for 10 seconds until the safety button turns off, it is now disabled and you can have boiling water access by simply depressing the red lever.
Repeat the process to reactivate the safety button as required.
Boiling Water Dispense
A unique safety lock eliminates the risk of accidental discharge of boiling water.
Press both the red lever and the “safety” button at the same time for access to boiling water.
To deactivate the safety button, hold the chilled lever and safety button for 10 seconds until the safety button turns off, it is now disabled and you can have boiling water access by simply depressing the red lever.
Repeat the process to reactivate the safety button as required.
Hands Free
Flick the red lever towards you and boiling water will run for any pre set period of 5-15 seconds.
Chilled Water Dispense
Press the blue lever to dispense either chilled or Ambient filtered water, depending on which model of HydroTap you are using.
Hands Free
Flick the blue lever towards you and a set limit of 700ml of chilled or ambient water will run which is especially useful for filling water bottles or carafes.
Zip Tap Sales & Enquries
Our expert team will be able to advise on the most suitable Zip Tap system and service plans for your business. Full and dedicated account management from enquiry to install and expert aftercare.
01905 337187
Zip Tap Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
01905 337187
Zip Tap
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Zip Tap support for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
My Zip Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team.
01905 337187
My Zip Tap is leaking or dripping?
If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.
01905 337187
How often do water do Zip Tap Filters need changing?
Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.
01905 337187
Where can I buy Zip C02 cannister replacements for sparkling water taps?
You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap
Service & Technical
Support Form
Our service team will normally aim to respond within 2 hours of queries submitted.
[contact-form-7 id=”2568″ title=”Service & Support Form”]
Zip HydroTap Service Plans
Silver – includes routine servicing and replacement filters (both scale and taste filters)
Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs
Platinum – full package which includes servicing, filters, labour charges and replacement parts
Basic
SILVER
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Advanced
GOLD
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Premium
PLATINUM
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Book a maintenance visit:
Our Zip service technicians are qualified water system experts, trained to professionally service and maintain all Zip products and other brands throughout the UK.
Booking a Zip Tap service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:
- Product Type:
- Model (if known):
- Serial Number:
- Details of the fault:
- Company Name:
- Location of the equipment:
- Contact Name:
- Contact Number:
If you would prefer to discuss your service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.
