If your Zip Tap System says ‘locked off’ as it has not been operational after a couple of weeks after your office Christmas break or after relocation for example, you may need to complete a Zip reset procedure to get your Zip Tap back up and running.

If you need further assitance, please don’t hesitate to get in touch with our service team. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products. 

If a Zip tap has not been used for an extended period (for example, during office closures or holidays), we recommend carrying out the following reset and flushing procedure before returning it to normal use.

1. Visual & Safety Check

• Ensure the tap and under-sink unit are securely connected.

• Check for any visible signs of damage, leaks, or loose connections.

• Confirm that the electrical supply and water supply are switched on.

2. Power Reset

• Switch the Zip system off at the mains power supply.

• Leave the unit powered off for 5–10 minutes.

• Switch the power back on and allow the system to fully restart.

3. System Warm-Up / Cool-Down

• Allow the unit sufficient time to reach operating temperature:

  • Boiling systems: approx. 10–20 minutes

  • Chilled or sparkling systems: up to 45 minutes

• Do not draw water during this stabilisation period unless instructed by the unit display.

4. Flush the Water Lines

To ensure fresh water throughout the system:

• Dispense cold/chilled water continuously for 2–3 minutes.

• Dispense hot/boiling water in short bursts for 30–60 seconds (use caution).

• If fitted, dispense sparkling water for 1–2 minutes.

This helps remove any stagnant water that may have been sitting in the system.

5. Filter Flush (If Applicable)

• If the unit has replaceable filters and has been unused for several weeks or months, check the filter age.

• Flush according to manufacturer guidance, or consider replacing the filter if it is near or beyond its service interval.

6. Check for Alerts or Fault Codes

• Review the display panel for any warnings or service messages.

• Follow on-screen instructions if a reset, filter change, or service is required.

7. Taste & Function Test

• Dispense each water type and confirm:

  • Correct temperature

  • Normal flow rate

  • No unusual taste or odour

If any issues remain after completing this procedure, discontinue use and contact an authorised service provider.

We can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts