Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Coffee Machine
Servicing
“Coffee machine service experts”
We provide exceptionally high quality of support and aftercare for your office coffee machines. Our client care and technical teams are on hand to provide solutions to any issues that may arise with your machine. Our nationwide field engineers can be dispatched quickly for repairs and servicing.
Remote Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
Filters & Cleaning Products
Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages.
Service & Support Contact:
01905 337187
sales@thewellbeinggroup.co.uk
Service & Maintenance Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide coffee machine dispenser support for any office that has a machine that we stock or supply that needs servicing, however, our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.
01905 337187
My coffee machine has stopped working?
The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call, or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.
01905 337187
How do I change the water filters on my coffee machine?
If you have a tank-fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace it with the new. You can purchase new coffee machine water filters directly from our website.
If, however you have a mains fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you. All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.
How to descale a coffee machine?
The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which is all included in our service plans for our engineers to carry out this work for you and save you time and money.
How to clean your coffee machine?
Coffee machines require a lot of attention to keep them performing efficiently and producing quality-tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.
Holistic Customer Care
& Tech Support
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver your clients the highest quality aftercare.
Our “2-95” Rapid Response Mantra ensures all customer queries are responded to within 2 hours, and 95% of call-outs resolved by end of the next working day.
Tailored Service
Knowledgeable and friendly sales & service teams.
Rapid Response
Same or next day attendance to any technical issues.
Flexibility
Contracts & Service packages to suit your business.
Delighted Customers
96% of our clients would recommend us!
What our customers say...
" So helpful, friendly and knowledgeable, took the time to show us all the functions on the machine nothing was too much trouble… a credit to the Wellbeing family. "
" High quality products with brilliant customer service. Everyone you deal with from initial contact to the installer are knowledgeable, friendly and extremely helpful. I would recommend this company to anyone. "
" Excellent company to deal with, sales people very helpful and after our coffee machine and Billi tap were installed their after care was superb. Products are very good quality and any breakdowns are dealt with very quickly. The service technicians are also very friendly! "
Sales & Enquiry Form
Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.
Service & Technical Support Form
Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.
