Billi Tap Reset Procedure

If your Billi Tap System says ‘locked off’ as it has not been operational after a couple of weeks after your office Christmas break or after relocation for example, you may need to complete a Billi reset procedure to get your Billi Tap back up and running.

This Reset procedure is for Billi Taps with units fitted with Display/Control Panel on Under-sink unit only. If you need further assitance, please don’t hesitate to get in touch with our service team. We are an official service provider for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

Symptom – Found nonresponsive and with no lights displaying on Dispenser assembly. No boiling water dispensed and cold water dispensing but not chilled.

Initially – Turn system off at mains power socket for 30 seconds to reset. Wait 15 minutes (red & blue lights will be flashing on the tap) and recheck. If symptoms persist, please follow steps below.

Step 1 – Inspect system under the sink and see what information is being displayed on the screen. If unable to read or blank, – push the “back” control button as this will take the system out of display screen saver mode and the display with activate and will display information.

Step 2 – If the system is displaying “locked off”, find your “mode” control button on the far Righthand side located next to the display screen (button usually blue). Push, hold and cycle button down until you see the “locked on” mode being displayed on the screen. You may need to function a few times to get correct selection.

Step 3 – Once in “locked on” the system will need to reheat and chill down, and this may take up to 25min depending on the size of your system. At this time the red and blue light on the tap will be flashing.

Step 4 – Once the red and blue lights on the tap have become solid (permanently on) this will indicate the system is ready for use. Push the red lever down (Active Safety on rear of dispenser if previously engaged) and confirm boiling water will dispense (do not place hands under boiling water outlet) and then test the chilled side by pushing the cold lever down.

Step 5 – Return to Time Switch Settings-If preferred. Use the “mode” control button on the far-Right hand side located next to the display screen (button usually blue). Push and hold button down until you see the “Time Switch ON” mode being displayed on the screen. Press the “back” control button to return to main display.

If your system is inoperative or has an ongoing fault, please contact our Service Team to lodge a service request as all other inspections or diagnosis will be required to be completed on site.

We can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

Six Benefits of a Billi Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

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