Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Coffee Machine
Shut Down Guide
Follow our coffee machine shut down guides to make sure that your staff return to fully functional and clean coffee machine after the break.
As many offices and workplaces prepare for a period of closure over the holidays, we have pulled together some simple step-by-step shut down guides, in order to protect your coffee machine, prevent any bacterial growth and mitigate any potential problems after it has been left dormant for some time. Follow our recommendations below to make sure that your staff return to fully functional and clean coffee machine after the holiday closures.
Bean To Cup Coffee Machines
If you have a Granulated Milk Bean To Cup Coffee Machine:
- Do routine daily espresso & instant whipper bowl clean
- Open machine, remove & empty the milk and chocolate canisters.
- Ensure all the product is removed and replace canisters
- Switch OFF power at the mains electric socket
- Remove manual fill water tank (if applicable) & empty any water and refit the tank
- If the machine is plumbed in, turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap. Various tap options in the ‘off’ position are shown on the guide below:
- Remove the drip tray and coffee waste bin & wash out with hot water
- Refit the drip tray
- When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.
Ensure when the machine is ready to be used again, it undergoes a cleaning cycle run through before consuming any drinks.
Instant Coffee Machines
If you have a Granulated Milk Instant Coffee Machine:
- Do a routine instant whipper bowl clean
- Open machine, remove & empty the milk and chocolate canisters.
- Ensure all the product is removed and replace canisters
- Switch OFF power at the mains electric socket
- Remove manual fill water tank (if applicable) & empty any water and refit the tank
- If the machine is plumbed in, turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap. Various tap options in the ‘off’ position are shown on the guide below:
- Remove the drip tray and waste bin and wash out with hot water
- Refit the drip tray
- When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.
Ensure when the machine is ready to be used again, it undergoes a cleaning cycle run through before consuming any drinks.
Commercial Espresso Coffee Machines
- Use a group head brush to clean all dried coffee grounds from inside the group head.
- Backflush all group heads with cleaning powder. Repeat again with just the blank cleaning plate and rinse thoroughly until water runs clean and doesn’t feel soapy.
- If your equipment is fitted with an automatic milk frother system, purge the steam wands in hot water for a few minutes.
- Wipe steam arms with a safe antibacterial cleaner to remove all milk residue.
5. Remove the drip tray and wash with warm soapy water and rinse with fresh water. Whilst the drip tray is removed from the machine, pour a small quantity of liquid cleaner or two teaspoons into the waste drain receptor. Refit the drip tray and flush hot water through for approx 20/30 seconds to help clear the waste pipes. - Close the machines mains water supply at its nearest isolation point.
- If you have access, turn off the machine at the electrical mains. During this time off, sediment should not form at low temperatures. Do not attempt to empty the boiler.
- Leave steam valves open to depressurise the machine, leave the valves fully open until turned back on
Restarting Espresso Coffee Machines
1. Purge your water filter of around 10ltrs of water.
2. Turn your machine to marker “1” until your machine has stopped its filling cycle. After this, turn it to marker “2” to begin heating.
3. leave the steam valves open until steam starts to disperse from the wands. and wait for the machine to reach temperature and pressure.
4. Backflush the machine with the blank cleaning plate.
Your good to go!
Coffee Machine Service Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
Basic
SILVER
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Advanced
GOLD
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Premium
PLATINUM
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide coffee machine dispenser support for any office that has a machine that we stock or supply that needs servicing, however, our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.
01905 337187
My coffee machine has stopped working?
The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call, or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.
01905 337187
How do I change the water filters on my coffee machine?
If you have a tank-fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace it with the new. You can purchase new coffee machine water filters directly from our website.
If, however you have a mains fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you. All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.
How to descale a coffee machine?
The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which is all included in our service plans for our engineers to carry out this work for you and save you time and money.
How to clean your coffee machine?
Coffee machines require a lot of attention to keep them performing efficiently and producing quality-tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.
