How to decommission Billi Taps?

you may have to leave your Billi Taps inactive for an unknown length of time, so it’s important to know how to decommission Billi Taps.

We have put together these steps for decommissioning your Billi tap as you might not know hot to turn off a billi tap. This will prevent any unwelcome build-up of bacteria or risk of leaks whilst not in use.

1. Switch OFF power at the mains electric socket
2. Next turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap. Various tap options in the ‘off’ position are shown below:
3. Ensure when the machine is recommissioned, to turn the water on BEFORE the power supply. This is imperative to ensure the inlet valve does not burn out.
4. If the machine has not been in use for a few weeks, the machine may require a sanitisation before put in to use again. Please contact us on 01905 337187 or sales@thewellbeinggroup.co.uk to discuss options for this.

I need my Billi Tap Serviced?

Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. 

This also means we can service and repair any Blli tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your Billi Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Billi Tap including filter changes. You can see what’s included in each of our plans below.

Six Benefits of a Billi Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Billi filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Billi Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

If you still require assistance on how to decommission Billi Taps, get in touch with our friendly, expert service team. 01905 337187

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