View Cart
01905 917328

ABOUT US

FACILITIES MANAGEMENT

CASE STUDIES

FAQ

BLOG

CONTACT

sales@thewellbeinggroup.co.uk

01905 337187

Water Dispenser

Servicing

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Home 9 Service and Maintenance 9 Water Dispenser Servicing

“Refreshment facilities servicing solutions”

We provide exceptionally high quality of support and aftercare for your office water dispensing facilities. Our client care and technical teams are on hand to provide solutions to any issues that may arise with your water systems. Our nationawide field engineers can be dispatched quickly for repairs, maintenance and servicing, even relocations and filter changes.

Remote Technical Support

Support

Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.

Call Outs & Site Visits

Call Outs

If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.

Filters & Cleaning Products

Filters & Cleaning

Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages. 

Service & Support Contact:

01905 337187

sales@thewellbeinggroup.co.uk

Service & Maintenance Plans

Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Troubleshooting & FAQ’s.

Do I need to be a Wellbeing Group customer to have my “Water Dispenser” serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide water dispenser support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

My water cooler is not dispensing water?

This could be cause by a number of issues, firstly it’s best to carry out some simple checks on the machine, to ensure power is getting to the machine, making sure no switches have been turned off or if any leads have become disconnected. If the machine is receiving power but still not dispensing, please then contact our service team via our service form or call us to arrange an engineer visit to resolve the issue.

01905 337187

My water dispenser is leaking?

If you have a leak please shut off the water supply to your machine immediately, drain any remaining water into a jug/bowl using the tap. We have detailed some potential causes here, if you have explored these possibilities without solution, please then contact our service team via our service form or call us to arrange an engineer visit to resolve any cause. 01905 337187

  • Dripping tap – Over time a slowly dripping tap will fill the drip tray and then the water will start to slowly dribble down onto the floor. Check if the drip try is overflowing and empty, if the dripping persists, please contact our team.

People using the drip tray as a drain – Often people make this mistake of using the drip tray as a drain, causing the drip tray to overfill and water runs doing the machine, giving the impression of a leak. Please make all staff aware if this, if you detect that this is a potential cause.

Water Dispenser not chilling?

If your water cooler doesn’t appear to be dispensing chilled water please try the following:

  • Check that the machine is receiving power and all leads are connected properly and switches have not been turned off.
  • Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage.
  • Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill.
  • If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Water Dispenser not heating?

If your water dispenser doesn’t appear to be heating correctly please try the following:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage.
  • If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Water cooler not dispensing sparkling water?

The most common cause of no sparkling water being dispensed is usually down to an empty C02 tank or a disconnection. Please also check the following steps which may also resolve the issue:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to reset if it has had a high volume of usage.
  • If your machine dispenses sparkling water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this.

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit. Or if you need a replacement C02 canister you can purchase one here.

How often do water filters need changing?

Your water dispenser filters will require changing on average every 6 months, If you have a service plan we contact you when they are due for a swap and we arrange an engineer to come and replace this for you. If you don’t have a service plan with us, please get in touch for us to discuss call out costs.

Service & Technical

Support Form

Our service team will normally aim to respond within 2 hours of queries submitted.

Water Dispensers Service Form (#20)

Holistic Customer Care

& Tech Support

Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver your clients the highest quality aftercare.

Our “2-95” Rapid Response Mantra ensures all customer queries are responded to within 2 hours, and 95% of call-outs resolved by end of the next working day.

Tailored Service

Knowledgeable and friendly sales & service teams.

Rapid Response

Same or next day attendance to any technical issues.

Flexibility

Contracts & Service packages to suit your business.

Delighted Customers

96% of our clients would recommend us!

What our customers say...

" So helpful, friendly and knowledgeable, took the time to show us all the functions on the machine nothing was too much trouble… a credit to the Wellbeing family. "

" High quality products with brilliant customer service. Everyone you deal with from initial contact to the installer are knowledgeable, friendly and extremely helpful. I would recommend this company to anyone. "

" Excellent company to deal with, sales people very helpful and after our coffee machine and Billi tap were installed their after care was superb. Products are very good quality and any breakdowns are dealt with very quickly. The service technicians are also very friendly! "

Credentials

Sales & Enquiry Form

Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

Sales Enquiry Footer Form (#27)

Service & Technical Support Form

Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

Service & Support Footer Form (#28)
Worcester Head Office
Severn House, Bromyard Road
Crown East, Worcester
WR2 5TR
London Showroom
5 Sycamore Street
Barbican
EC1Y 0SG
T:  01905 337187
E:  sales@thewellbeinggroup.co.uk