This could be cause by a number of issues, firstly it’s best to carry out some simple checks on the machine, to ensure power is getting to the machine, making sure no switches have been turned off or if any leads have become disconnected. If the machine is receiving power but still not dispensing, please then contact our service team via our service form or call us to arrange an engineer visit to resolve the issue.

01905 337187

If you have a leak please shut off the water supply to your machine immediately, drain any remaining water into a jug/bowl using the tap. We have detailed some potential causes here, if you have explored these possibilities without solution, please then contact our service team via our service form or call us to arrange an engineer visit to resolve any cause. 01905 337187

• Dripping tap – Over time a slowly dripping tap will fill the drip tray and then the water will start to slowly dribble down onto the floor. Check if the drip try is overflowing and empty, if the dripping persists, please contact our team.

People using the drip tray as a drain – Often people make this mistake of using the drip tray as a drain, causing the drip tray to overfill and water runs doing the machine, giving the impression of a leak. Please make all staff aware if this, if you detect that this is a potential cause.

If your water cooler doesn’t appear to be dispensing chilled water please try the following:

• Check that the machine is receiving power and all leads are connected properly and switches have not been turned off.
• Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage.
• Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill.
• If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

If your water dispenser doesn’t appear to be heating correctly please try the following:

• Check that the machine is receiving power and all leads are connected properly.
• Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage.
• If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

The most common cause of no sparkling water being dispensed is usually down to an empty C02 tank or a disconnection. Please also check the following steps which may also resolve the issue:

• Check that the machine is receiving power and all leads are connected properly.
• Check that the machine has not been overused. The machine may need time to reset if it has had a high volume of usage.
• If your machine dispenses sparkling water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this.

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit. Or if you need a replacement C02 canister you can purchase one here.

Your water dispenser filters will require changing on average every 6 months, If you have a service plan we contact you when they are due for a swap and we arrange an engineer to come and replace this for you. If you don’t have a service plan with us, please get in touch for us to discuss call out costs.