What to do when the Zip Tap filter light comes on?

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen.

To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.

Zip Tap Service & Maintenance Plans

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

The importance of filtered drinking water