Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Zip Taps
Shut Down Guide
Follow our Zip Taps shut down guides to make sure that your staff return to fully functional and clean Zip Tap after the break.
As many offices and workplaces prepare for a period of closure over the holidays, we have pulled together some simple step-by-step shut down guides, in order to protect your Zip Taps, prevent any bacterial growth and mitigate any potential problems after it has been left dormant for some time. Follow our recommendations below to make sure that your staff return to fully functional and clean Zip Tap after the holiday closures.
How to shut down your Zip Tap
You may have to leave your Zip Taps inactive for an unknown length of time, so it’s important to know how to shut down your Zip Tap, this will prevent any unwelcome build-up of bacteria or risk of leaks whilst not in use.
- Switch OFF power at the mains electric socket
- Next turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.
- Ensure when the machine is strated up again, to turn the water on BEFORE the power supply. This is imperative to ensure the inlet valve does not burn out.
- If the machine has not been in use for a few weeks, the machine may require a sanitisation before put in to use again. Please contact us on 01905 337187 or sales@thewellbeinggroup.co.uk to discuss options for this.
Zip Taps Service Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
Basic
SILVER
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Advanced
GOLD
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Premium
PLATINUM
High-quality, rapid personal service
with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)
Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)
Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)
Replacement Parts Cover (Including
associated labour costs)
Zip Tap
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide a Zip Tap support service for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
My Zip Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your commercial Zip tap, it may be best to speak to one of our service team.
01905 337187
My Zip Tap is leaking or dripping?
If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our water dispenser servicing team who will advise and arrange an engineer to visit your office to resolve.
01905 337187
What to do when the filter light comes on?
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen. To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you, alongside water dispenser servicing.
How often do water do Zip Tap Filters need changing?
Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our Zip Tap service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.
01905 337187
Why do I need a scale filter?
Most of the UK suffers from hard water, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.
Where can I buy Zip C02 cannister replacements for sparkling water taps?
You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling commercial Zip Tap.
What does the red flashing boiling light on a Zip Tap mean?
Flashing red light means boiling water hasn’t reached 99°C yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
What does the blue flashing chilled light on a Zip Tap mean?
Flashing blue light means the chilled water hasn’t dropped to the desired temperature yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
