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01905 337187

Zips Taps Shut Down Procedure

Zips Taps Shut Down Procedure

Zip Taps

Shut Down Guide

Follow our Zip Taps shut down guides to make sure that your staff return to fully functional and clean Zip Tap after the break.

As many offices and workplaces prepare for a period of closure over the holidays, we have pulled together some simple step-by-step shut down guides, in order to protect your Zip Taps, prevent any bacterial growth and mitigate any potential problems after it has been left dormant for some time. Follow our recommendations below to make sure that your staff return to fully functional and clean Zip Tap after the holiday closures.

How to shut down your Zip Tap

You may have to leave your Zip Taps inactive for an unknown length of time, so it’s important to know how to shut down your Zip Tap, this will prevent any unwelcome build-up of bacteria or risk of leaks whilst not in use.

 

  1. Switch OFF power at the mains electric socket
  2. Next turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.
  3. Ensure when the machine is strated up again, to turn the water on BEFORE the power supply. This is imperative to ensure the inlet valve does not burn out.
  4. If the machine has not been in use for a few weeks, the machine may require a sanitisation before put in to use again. Please contact us on 01905 337187 or sales@thewellbeinggroup.co.uk to discuss options for this.
Zip Tap
Zip Tap Service

Zip Taps Service Plans

Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Zip Tap

Troubleshooting & FAQ’s.

Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide a Zip Tap support service for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

Click Here To View Our Plans

My Zip Tap is not dispensing water, what shall I do?

Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your commercial Zip tap, it may be best to speak to one of our service team.

01905 337187

My Zip Tap is leaking or dripping?

If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our water dispenser servicing team who will advise and arrange an engineer to visit your office to resolve. 

01905 337187

What to do when the filter light comes on?

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen. To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you, alongside water dispenser servicing.

How often do water do Zip Tap Filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our Zip Tap service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.

01905 337187

Why do I need a scale filter?

Most of the UK suffers from hard water, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.

Where can I buy Zip C02 cannister replacements for sparkling water taps?

You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling commercial Zip Tap.

What does the red flashing boiling light on a Zip Tap mean?

Flashing red light means boiling water hasn’t reached 99°C yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.

What does the blue flashing chilled light on a Zip Tap mean?

Flashing blue light means the chilled water hasn’t dropped to the desired temperature yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.

Billi Taps Shut Down Procedure

Billi Taps Shut Down Procedure

Billi Taps

Shut Down Guide

Follow our Billi Taps shut down guides to make sure that your staff return to fully functional and clean Billi Tap after the break.

As many offices and workplaces prepare for a period of closure over the holidays, we have pulled together some simple step-by-step shut down guides, in order to protect your Billi Taps, prevent any bacterial growth and mitigate any potential problems after it has been left dormant for some time. Follow our recommendations below to make sure that your staff return to fully functional and clean Billi Tap after the holiday closures.

How to shut down your Billi Tap

You may have to leave your Billi Taps inactive for an unknown length of time, so it’s important to know how to shut down your Billi Tap, this will prevent any unwelcome build-up of bacteria or risk of leaks whilst not in use.

 

  1. Switch OFF power at the mains electric socket
  2. Next turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.
  3. Ensure when the machine is strated up again, to turn the water on BEFORE the power supply. This is imperative to ensure the inlet valve does not burn out.
  4. If the machine has not been in use for a few weeks, the machine may require a sanitisation before put in to use again. Please contact us on 01905 337187 or sales@thewellbeinggroup.co.uk to discuss options for this.
Billi Taps
Sparkling Water

Billi Taps Service Plans

Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Billi Tap

Troubleshooting & FAQ’s.

Do I need to be a Wellbeing Group customer to have my “Billi Tap” serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

Talk to our team to find out more 01905 337187

My Billi Tap is not dispensing water, what shall I do?

Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Billi under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Billi tap, it may be best to speak to one of our service team.

01905 337187

My Billi Tap is leaking or dripping?

If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.

01905 337187

No boiling water coming out my Billi tap and the dispenser red light is always flashing.

The heating element may have blown or overloaded. Contact our service team on 01905 337187 to arrange a service of your system.

How often do water do Billi Tap Filters need changing?

Your Billi Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Billi Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.

01905 337187

Where can I buy Billi C02 cannister replacements for sparkling water taps?

You can buy Billi C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Billi Tap.

Why do the red and blue lights flash on my Billi Tap?

Flashing red means boiling water hasn’t reached 99°C yet. Flashing blue means water hasn’t chilled to set temperature. Both lights will glow solid when this happens.

Billi Tap Guide

 

What does it mean when the yellow lights are flashing on my Billi tap?

Yellow flashing lights on your Billi Tap means that there is a fault with your tap. Please call our service team on 01905 337187, who will be able to provide expert advice to try and find solution over the phone. If they are unable to do so, we will arrange an engineer visit to solve the issue.

Billi Tap Guide

Water Cooler Shut Down Procedure

Water Cooler Shut Down Procedure

Water Cooler

Shut Down Guide

Follow our water cooler shut down guides to make sure that your staff return to fully functional and clean water dispenser after the break.

As many offices and workplaces prepare for a period of closure over the holidays, we have pulled together some simple step-by-step shut down guides, in order to protect your water dispensers, prevent any bacterial growth and mitigate any potential problems after it has been left dormant for some time. Follow our recommendations below to make sure that your staff return to fully functional and clean water coolers after the holiday closures.

How to shut down your office water cooler

  1. Switch OFF at the mains electric socket
  2. Turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap. 
  3. Then drain as much water out of the machine as possible through the taps. Be careful whilst drawing out hot water.
  4. When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.
  5. If the machine has not been in use for a few weeks, it is important ensure the machine is sanitised before put in to use again. Please contact us on 01905 337187 or sales@thewellbeinggroup.co.uk to arrange for this to be done.
Zip Tap
Office Water Dispenser

Water Dispenser Service Plans

Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Troubleshooting & FAQ’s.

Do I need to be a Wellbeing Group customer to have my “Water Dispenser” serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide water dispenser support for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

My water cooler is not dispensing water?

This could be cause by a number of issues, firstly it’s best to carry out some simple checks on the machine, to ensure power is getting to the machine, making sure no switches have been turned off or if any leads have become disconnected. If the machine is receiving power but still not dispensing, please then contact our service team via our service form or call us to arrange an engineer visit to resolve the issue.

01905 337187

My water dispenser is leaking?

If you have a leak please shut off the water supply to your machine immediately, drain any remaining water into a jug/bowl using the tap. We have detailed some potential causes here, if you have explored these possibilities without solution, please then contact our service team via our service form or call us to arrange an engineer visit to resolve any cause. 01905 337187

  • Dripping tap – Over time a slowly dripping tap will fill the drip tray and then the water will start to slowly dribble down onto the floor. Check if the drip try is overflowing and empty, if the dripping persists, please contact our team.

People using the drip tray as a drain – Often people make this mistake of using the drip tray as a drain, causing the drip tray to overfill and water runs doing the machine, giving the impression of a leak. Please make all staff aware if this, if you detect that this is a potential cause.

Water Dispenser not chilling?

If your water cooler doesn’t appear to be dispensing chilled water please try the following:

  • Check that the machine is receiving power and all leads are connected properly and switches have not been turned off.
  • Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage.
  • Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill.
  • If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Water Dispenser not heating?

If your water dispenser doesn’t appear to be heating correctly please try the following:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage.
  • If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Water cooler not dispensing sparkling water?

The most common cause of no sparkling water being dispensed is usually down to an empty C02 tank or a disconnection. Please also check the following steps which may also resolve the issue:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to reset if it has had a high volume of usage.
  • If your machine dispenses sparkling water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this.

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit. Or if you need a replacement C02 canister you can purchase one here.

How often do water filters need changing?

Your water dispenser filters will require changing on average every 6 months, If you have a service plan we contact you when they are due for a swap and we arrange an engineer to come and replace this for you. If you don’t have a service plan with us, please get in touch for us to discuss call out costs.

Coffee Machine Shut Down Procedure

Coffee Machine Shut Down Procedure

Coffee Machine

Shut Down Guide

Follow our coffee machine shut down guides to make sure that your staff return to fully functional and clean coffee machine after the break.

As many offices and workplaces prepare for a period of closure over the holidays, we have pulled together some simple step-by-step shut down guides, in order to protect your coffee machine, prevent any bacterial growth and mitigate any potential problems after it has been left dormant for some time. Follow our recommendations below to make sure that your staff return to fully functional and clean coffee machine after the holiday closures.

Bean To Cup Coffee Machines

If you have a Granulated Milk Bean To Cup Coffee Machine:

  1. Do routine daily espresso & instant whipper bowl clean
  2. Open machine, remove & empty the milk and chocolate canisters.
  3. Ensure all the product is removed and replace canisters
  4. Switch OFF power at the mains electric socket
  5. Remove manual fill water tank (if applicable) & empty any water and refit the tank
  6. If the machine is plumbed in, turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.  Various tap options in the ‘off’ position are shown on the guide below:
  7. Remove the drip tray and coffee waste bin & wash out with hot water
  8. Refit the drip tray
  9. When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.

Ensure when the machine is ready to be used again, it undergoes a cleaning cycle run through before consuming any drinks.

Office Coffee Machine
Office Coffee Machine

Instant Coffee Machines

If you have a Granulated Milk Instant Coffee Machine:

  1. Do a routine instant whipper bowl clean
  2. Open machine, remove & empty the milk and chocolate canisters.
  3. Ensure all the product is removed and replace canisters
  4. Switch OFF power at the mains electric socket
  5. Remove manual fill water tank (if applicable) & empty any water and refit the tank
  6. If the machine is plumbed in, turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.  Various tap options in the ‘off’ position are shown on the guide below:
  7. Remove the drip tray and waste bin and wash out with hot water
  8. Refit the drip tray
  9. When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.

Ensure when the machine is ready to be used again, it undergoes a cleaning cycle run through before consuming any drinks.

Commercial Espresso Coffee Machines

  1. Use a group head brush to clean all dried coffee grounds from inside the group head.
  2. Backflush all group heads with cleaning powder. Repeat again with just the blank cleaning plate and rinse thoroughly until water runs clean and doesn’t feel soapy.⁠
  3. If your equipment is fitted with an automatic milk frother system, purge the steam wands in hot water for a few minutes.
  4. Wipe steam arms with a safe antibacterial cleaner to remove all milk residue.
    5. Remove the drip tray and wash with warm soapy water and rinse with fresh water. Whilst the drip tray is removed from the machine, pour a small quantity of liquid cleaner or two teaspoons into the waste drain receptor. Refit the drip tray and flush hot water through for approx 20/30 seconds to help clear the waste pipes.
  5. Close the machines mains water supply at its nearest isolation point.⁠
  6. If you have access, turn off the machine at the electrical mains.⁠ During this time off, sediment should not form at low temperatures.⁠ Do not attempt to empty the boiler.
  7. Leave steam valves open to depressurise the machine, leave the valves fully open until turned back on
Espresso Coffee Machines

Restarting Espresso Coffee Machines

1. Purge your water filter of around 10ltrs of water.

2. Turn your machine to marker “1” until your machine has stopped its filling cycle. After this, turn it to marker “2” to begin heating.

3. leave the steam valves open until steam starts to disperse from the wands. and wait for the machine to reach temperature and pressure.

4. Backflush the machine with the blank cleaning plate.

 

Your good to go!

Coffee Machine Service Plans

Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Troubleshooting & FAQ’s.

Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide coffee machine dispenser support for any office that has a machine that we stock or supply that needs servicing, however, our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

My coffee machine has stopped working?

The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call, or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.

01905 337187

How do I change the water filters on my coffee machine?

If you have a tank-fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace it with the new. You can purchase new coffee machine water filters directly from our website.

If, however you have a mains fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you.  All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.

Click Here To View Our Plans

How to descale a coffee machine?

The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which is all included in our service plans for our engineers to carry out this work for you and save you time and money.

Click Here To View Our Plans

How to clean your coffee machine?

Coffee machines require a lot of attention to keep them performing efficiently and producing quality-tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.

Click Here To View Our Plans

Coffee Machine Service London

Coffee Machine Service London

Coffee Machine

Service London

We provide exceptionally high quality of support and aftercare for your office coffee machines.

Expert Office Coffee Machine Servicing in London

At Wellbeing Group, we understand how important coffee is to the modern workplace. Whether it’s the fuel for creativity, productivity, or simply a moment of respite during a busy day, coffee plays a vital role in many offices. That’s why we don’t just provide top-of-the-line coffee machines to offices across London; we also offer expert servicing and maintenance to keep them running at peak performance.

Servicing coffee machines in busy London offices requires not only technical expertise but also efficiency. Wellbeing Group’s service technicians are well-trained and equipped to handle all types of coffee machines, from single-serve options to high-capacity espresso machines. We service a wide range of brands, ensuring that no matter what model your office uses, we’ve got you covered.

Here’s what our service includes:

  • Thorough Cleaning: We clean internal components, group heads, filters, and water lines to remove any buildup that could affect your machine’s performance.

  • Descaling: London’s hard water can take a toll on coffee machines, leading to limescale buildup. We perform professional descaling to ensure the machine operates at maximum efficiency.

  • Inspection & Tune-Up: Our technicians perform a detailed inspection, checking for any wear and tear, replacing parts if necessary, and tuning the machine to ensure it functions perfectly.

  • Fast Response Time: In the event of an unexpected breakdown, we offer prompt service calls to minimize disruption to your office routine. Our London-based team is always ready to respond quickly.

Why Regular Servicing is Key

Office coffee machines are essential to keeping employees refreshed and motivated, but like any machine, they require regular care to function optimally. Without regular servicing, coffee machines can develop issues that lead to breakdowns, inconsistent brews, or unhygienic conditions. This is where Wellbeing Group steps in—ensuring your workplace refreshment is never interrupted.

Here are a few reasons why servicing is crucial for your office coffee machine:

  • Optimal Performance: Over time, coffee machines can accumulate limescale and other deposits, which affect the quality of the coffee and the machine’s performance. Regular servicing ensures these are cleaned out, keeping your coffee tasting fresh and machines operating smoothly.
  • Prolongs Machine Lifespan: Routine maintenance prevents wear and tear from turning into costly repairs or the need for replacement. By scheduling regular servicing with us, you’re protecting your investment.
  • Health & Safety: Proper cleaning and maintenance help avoid the buildup of bacteria or mold, ensuring that the coffee served is safe for consumption and meets workplace health standards.

We can service and repair coffee machines whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.

Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

Remote Technical Support

Support

Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.

Call Outs & Site Visits

Call Outs

If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.

Filters & Cleaning Products

Filters

Essential products, including replacement filters, accessories and cleaning solutions to ensure your office coffee machine is properly maintained and delivers consistent quality beverages. 

Troubleshooting & FAQ’s.

Do I need to be a Wellbeing Group customer to have my “Coffee Machine” serviced?

No, you do not need to be an existing customer to receive our water tap service and support. We provide coffee machine dispenser support for any office that has a machine that we stock or supply that needs servicing, however, our service plans make it cheaper and less hassle to keep your machine in prime dispensing order. Consult with our service team to see if we can assist with your product.

01905 337187

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My coffee machine has stopped working?

The LED screens on your coffee machine usually display the type of fault that is occurring. If the error being displayed is not something you are able to resolve, please give our friendly service and technical experts a call, or fill in the service form detailing your issues and machine details and we will call you back with a solution or arrange an engineer call out.

01905 337187

How do I change the water filters on my coffee machine?

If you have a tank-fed coffee machine, it’s very simple to swap out the filter when they are due a change. Simply empty the water tank and pull out the existing filter to replace it with the new. You can purchase new coffee machine water filters directly from our website.

If, however you have a mains fed water supply to your coffee machine, the process of changing the filter is more complex and requires one of engineers to replace this for you.  All included in our service plans, however if you do not have a service plan, please get in touch with our service team to get a quote for a filter change call out, or if would like to switch to one of our plans, where we can keep track of all this for you.

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How to descale a coffee machine?

The coffee machines that we install are fitted with a built-in descaling system, so most coffee machine do not require a descale. However, coffee machine do need regular cleaning and require filter changes, which is all included in our service plans for our engineers to carry out this work for you and save you time and money.

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How to clean your coffee machine?

Coffee machines require a lot of attention to keep them performing efficiently and producing quality-tasting beverages. Each coffee machine has a different cleaning process due to the mechanics of each machine, so we have put together handy guides to help you to maintain your coffee machine. Our engineers will also carry out a complete deep clean of any coffee machine, during their visits as part of our service & maintenance plans.

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Service & Maintenance Plans

Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.

Six Benefits of a Coffee Machine Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187