How to decommission your coffee machine?

It is a time of uncertainty for us all and it is possible you may have to leave your coffee machine inactive for an unknown length of time, which is why it is important to know how to decommision your coffee machine.

We have put together these steps for decommissioning your machine. This will prevent any unwelcome odours, build-up of bacteria or risk of leaks whilst not in use.

If you have a Granulated Milk Coffee Machine:

1. Do routine daily espresso & instant whipper bowl clean
2. Open machine, remove & empty the milk and chocolate canisters.
3. Ensure all the product is removed and replace canisters
4. Switch OFF power at the mains electric socket
5. Remove manual fill water tank (if applicable) & empty any water and refit the tank
6. If the machine is plumbed in, turn the water supply to the machine OFF, ideally at the point where we have taken the water supply off the mains. Normally this is a simple quarter-turn of the on/off tap.  Various tap options in the ‘off’ position are shown on the guide below:
7. Remove the drip tray and coffee waste bin & wash out with hot water
8. Refit the drip tray
9. When coming to use the machine again, please ensure to turn the water supply on BEFORE the power supply. This will prevent the inlet valve burning out.

Ensure when the machine is recommissioned, it undergoes a cleaning cycle run through before consuming any drinks.

Do I need a service package for my Coffee Machine?

We certainly recommend a service plan for your office coffee machine, this will take of the admin away from you by allowing us to take care of service reminders and ensuring your filters and matching is deep cleaned and serviced regularly to prevent problems. Our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

We can service and repair any water dispensing system whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.

Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

Six Benefits of a Coffee Machine Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

How To Decommission a Coffee Machine – If you still require assistance with this, please contact a member of our service team. 01905 337187

Office Coffee Culture