View Cart
01905 917328

ABOUT    SPECIFY    CASE STUDIES

BLOG    FAQ    CONTACT

ABOUT US

DESIGN & FIT OUT

CASE STUDIES

FAQ

BLOG

CONTACT

sales@thewellbeinggroup.co.uk

01905 337187

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

I need my Coffee Machine Serviced?

We provide a coffee machine service for any office that has a machine that we stock or supply that needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.

We can service and repair any water dispensing system whether you are an existing Wellbeing Group customer or not. You could have bought your coffee machine from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.

There are two options – You can pay for a call-out each time for us service your product and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your water dispenser including filter changes. You can see what’s included in each of our plans below.

Consult with our service team to see if we can assist with your product.

01905 337187

Click Here To View Our Plans

Office Coffee Machine
Office Coffee Machine

Six Benefits of a Coffee Machine Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

You can browse our range of Coffee Machines here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187

Sales & Enquiry Form

Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

Sales Enquiry Footer Form (#27)

Service & Technical Support Form

Our service team will normally aim to respond within 2 hours of queries submitted. *compulsory field.

Service & Support Footer Form (#28)

Worcester Head Office
Severn House, Bromyard Road
Crown East, Worcester
WR2 5TR
London Showroom
5 Sycamore Street
Barbican
EC1Y 0SG
T:  01905 337187
E:  sales@thewellbeinggroup.co.uk