My Zip Tap is not dispensing water, what should I do?

If your Zip Tap is not dispensing water, enquire whether the water supply to your building has been interrupted at all. Often, the issue could be due to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes, this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip Tap, it may be best to speak to one of our service team on 01905 337187.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Zip Tap products.

Common reasons zip taps stop working in offices

In busy commercial environments, there are a few reasons a Zip Tap might not be working. Common reasons include:

• Safety function switched on — if a red light appears, this means the safety function is on. Press the boiling and safety button at the same time if your Zip Tap is not dispensing hot water. This should resolve the issue.

• System fault messages — check the HydroTap command centre if any lights are flashing on the tap. Review the display screen for any fault codes and follow the on-screen instructions. If the Zip Tap hot water is still not working, you will need to contact us for servicing.

• Interrupted mains water supply — temporary supply interruptions or planned servicing can stop water flow to the system entirely. Contact your local water authority if the problem persists.

• Low water pressure — especially common in multi-story commercial buildings where pressure isn’t always sufficient. First, confirm if other outlets are experiencing pressure loss. If it is just your Zip Tap, you may require servicing and maintenance from our approved contractors.

• Power supply issues — the under counter unit may have been switched off at the mains or unplugged. In this instance, it’s best to check the power supply is switched on. If the Zip Tap does not restart, contact an approved contractor from the Wellbeing Group.

• Filters reaching the end of their service life — this can happen in high demand commercial environments. Expired filters can restrict water flow or trigger system warnings. The solution is to replace the filter cartridge in line with the manufacturer’s recommended service interval.

Quick checks before calling an engineer

There are a few helpful quick checks that can resolve certain issues with your Zip Tap. Before contacting us for Zip Tap servicing, we recommend checking for the following:

• Check your building’s water supply, sometimes the problem can be that simple
• Ensure the water supply to the Zip Tap under counter system is switched on
• See if an error message is displayed; it usually has further instructions
• Make sure the power supply is turned on and that the unit is plugged in

FAQs

Zip Tap CO2 canisters for sparkling water taps?

You can buy Zip Tap CO2 canister replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap. On average a Zip Tap CO2 canister will have the capacity to last between 250-350 cups (160 Litres), deending on your carbonation levels.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all official Zip Tap products, including filter and CO2 canisters.

How to replace Zip CO2 canisters for sparkling water taps?

Changing the CO2 Canister on your Zip Tap is super simple. Follow these easy steps and the sparkling water will be flowing again:

Equipment Checklist before you get stared – Protective Gloves / Soapy Water  / Sponge / Shifting Spanner

1. Firstly flick the valve on the regulator at the top on the canister to the off postition to cut any gas coming through.

2. Using the LCD screen press menu > system settings > CO2 settings > CO2 purge > press start. This will release any remaining CO2 from the hoses.

3. Put on protective golves and hold the canister vertical and twist to detached from the regulator at the top. For the larger canisters you’ll need the shifting spanner to remove the regulator from the top of the canister

4. Take the new canister, again hold vertical and twist to attach onto the regulator. For the larger canisters, use the shifting spanner again to tighten the regulator bolt.

5. Once tightened, apply some soapy water around the connection and turn the valve on to check for CO2 leaks.

6. Repeat the process from step 2 to complete another CO2 purge.

Using the LCD screen press menu > system settings > CO2 settings > CO2 purge > press start.

7. Once completed press the green tick, then press CO2 reset and another green tick below and you should be good to go.

If you are struggling with the process, feel free to give our friendly knowledgable service team a call to assist. Alternatively, you can sign up to one of our service plans and one of our nationwide engineers can carry out replacements like this for you.

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Zip Tap CO2 canister replacement for sparkling water taps? – If you still require help with selecting the correct product, call our sales team on 01905 337187.

Stay hydrated at work

Water filters for Zip Tap systems

Wellbeing Group are a Platinum Partner for Zip Tap systems. We supply official products, parts, service and water filters for Zip Tap Systems.

Do I need to buy special filters for Zip Tap Systems?

Yes, you should always use the correct filter for your water system. Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself. 01905 337187

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

The importance of filtered drinking water

What to do when the Zip Tap filter light comes on?

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen.

To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.

Zip Tap Service & Maintenance Plans

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

The importance of filtered drinking water

How often do Zip Tap filters need changing?

Your Zip Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Zip Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace Zi Tap Filters for you.

Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products and we offer Zip Tap service plans to help you save money and time, we handle all the admin around your product so you can focus on the day to day.

Speak to a member of our team about service plans costs or head over to our Zip Tap Filters page to purchase the filter you require to change yourself.

Six Benefits of a Zip Tap Maintenance Plan:

• Proactive preventative maintenance helps to avoid break downs

• Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

• Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

• Easier to budget for, as all costs can be worked out at the start of the year

• Priority service as your unit can be logged onto our service system ahead of time

• Save money on standard Pay as You Go service rates and ad hoc visits.

• One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement Zip tap filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Visit our Zip Tap Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

How often do Zip Tap filters need changing? If you still need assitance with your enquiry, feel free to contact our friendly team to assist you.