Boiling Water Taps
Water Dispensers
Coffee Machines
Vending Machines
Coffee & Consumables
Service & Maintenance
Zip HydroTap &
HydroBoil Servicing
Official partner for Zip Water systems, fully trained and approved contractor for the supply, installation and service of all Zip HydroTap & HydroBoil products, including Zip Tap filters & spare parts.
Keeping your Zip Hydroboil or HydroTap in good condition is the best way to get the best return on your investment. There’s an element that you can do yourself, such as keeping your Zip tap and the unit under the counter clean, and then the rest really needs to be left to a Zip tap service engineer who will change the filter when required and carry out a service of the unit. A regular service (usually every 6 – 12 months) is a good idea as the Zip engineer can check wear and tear and descale the hot tank if necessary. Helpful tip – when wiping down your Zip tap, use a cloth with warm water and a little mild soap, don’t use any strong chemicals as they could start corroding the metal and paintwork.
Choose Wellbeing Group for your Zip Hydroboil & HydroTap Servicing. Our team of service engineers have worked on Zip products for many years and have some of the best knowledge in the industry. We can offer a one of service on your Zip tap or an ongoing maintenance plan to cover your tap for 12 months at a time. There are three Zip maintenance packages to choose from; Silver, Gold and Platinum depending on the level of cover you require. Having a Zip maintenance plan with us makes it easier for you to budget for and gives you peace of mind that it will be serviced and filters changed on time. Once a service visit is complete, you will receive an electronic copy of the Zip service report for your records.
If you’re relocating office and would like to move your Zip tap with you, we can help! Please contact our team for a quotation for the works which will be tailored to your requirment.
Unparalleled Customer Care
At Wellbeing Group, we’re passionate about providing outstanding customer service. Our goal is to ensure that each and every client that has a Zip tap installed enjoys a positive experience and receives the maximum return on investment from purchasing a Zip tap. As an approved Strategic Service and Distribution Partner, our team are more than capable of looking after zip tap maintenance plans for your commercial workspace.
Six Benefits of a Zip Tap Maintenance Plan:
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Proactive preventative maintenance helps to avoid break downs
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Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
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Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
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Easier to budget for, as all costs can be worked out at the start of the year
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Priority service as your unit can be logged onto our service system ahead of time
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Save money on standard Pay as You Go service rates and ad hoc visits.
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One phone number and a dedicated service email which you can log any service requests
Service & Maintenance Plans
Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Six Benefits of a Zip Tap Maintenance Plan:
-
Proactive preventative maintenance helps to avoid break downs
-
Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
-
Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
-
Easier to budget for, as all costs can be worked out at the start of the year
-
Priority service as your unit can be logged onto our service system ahead of time
-
Save money on standard Pay as You Go service rates and ad hoc visits.
-
One phone number and a dedicated service email which you can log any service requests
Product FAQs
Service FAQs
What do I need to consider when choosing a Zip Tap System?
There are a number of important points to consider when specifying, but it’s worth starting with the following questions:
- What water options you require?
- How many people will be using the system?
- How much space is there?
You can browse our range of Zip Taps here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
What types of water can Zip Taps dispense?
We offer the widest choice of water options on the market, including filtered boiling, chilled and sparkling, alongside hot and cold water mixer taps for a complete water dispense solution.
We have systems that can deliver one water type (such as filtered boiling or filtered chilled) through to all five water types from a single tap and under-counter unit. Check out our range of Zip Taps here.
How do I work out which Zip Tap system to order?
On all our Zip Tap products we have included a helpful key with icons to highlight the size of office/number of staff each Zip system is suitable for. If you have staff numbers over the ones stated and a vast office space, it is recommended that more than one system would be required. Feel free to speak to our time who can advise on the best solution for your office. 01905 337187
How many people can Zip Taps cater for?
Our Zip Taps can provide hydration for offices up 100 people. If your company has more staff than this, or your office space is vast and across different levels, it may be advisable to get more than one system. Talk to our expert team who can advise on the system and quantities you may require. 01905 337187
How big is the Zip under counter boiler unit?
The HydroTap under-counter command centres vary in size depending on model. The smallest is 280 x 313 x 333 (W x D x H (mm) and the largest is 500 x 520 x 373 (W x D x H mm). All sizes will be listed on the product page for each system.
What colours and finishes are the Zip Taps available in?
Our range of Zip Taps are available in Chrome, Brushed Chrome and Black finishes. Depending on the type of Zip Tap will depend on what colour are available in that particular range. Browse our Zip Tap products here to find your favourite and which will best suit your space.
Is there a Zip Tap that is higher than the standard?
Yes. We supply a 135mm riser with both drainage font options. This increases the maximum dispense height 260mm. Check out the right Zip Tap for your office here.
Can I rent or lease a Zip boiling and chilled unit?
Yes. We have flexible rental or lease payment plans, along with service & maintenenace plans.
Check out our range of Zip Tap products for prices that suit your budget or get on touch with our expert sales team who can advise on the best solution for your business and budget. 01905 337187
What is a drainage font?
This is a stainless steel drip tray that is inset into a worktop to allow the boiling and chilled tap to be a stand alone tap away from a sink. It has its own connection to the waste and is often chosen for safety reasons. With each font is a riser of 135mm, which lifts the tap high enough to dispense into a tall glass or jug. It is optional, although some clients choose to situate the tap so it can dispense over an existing sink. Click here to see the fonts we offer for Zip Taps.
What needs to be in place to have a Zip Tap installed?
It’s important to have access to water, waste and electric within one metre of the system, as well as adequate under-counter space to house the command centre with required ventilation. Most offices will have break out kitchen areas where all of this is accessible. Speak to one of our experts who can advise on install process. 01905 337187
How energy efficient is a Zip Tap compared to a kettle?
Zip Taps are 95% efficient at turning electricity into boiling water, making it much cheaper to run than boiling a kettle. Zip taps also create no water waste and the water being dispensed in filtered every time for a cleaner taste and more hygienic water.
Is ventilation required for a Zip Tap?
The under-counter system does not require any additional ventilation where it is place, so no cutting of the cabinet doors for ventilation, meaning it won’t interfere with your kitchen design.
Which worktops can be cut into to install Zip Taps?
Our expertly trained engineers are able to cut into most worktop materials as part of the install process to seamlessly integrate the Zip Tap flush to the surface, however it is always recommended to check with one of our account managers to confirm.
How do I maintain my Zip Tap after installation?
At Wellbeing Group we offer service & maintenance plans, which can be tailored to suit your needs and include filter replacements, sanitisation, parts and labour, call-outs, inspections, pre-scheduled planned services and priority response. View our Zip Tap service & maintenance plans here.
Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Zip Tap support for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
How often do Zip Tap Filters need changing?
Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.
If you don’t have a service plan with us, please get in touch to find out more. 01905 337187
What to do when the Zip Tap filter light comes on?
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen. To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.
Why do I need a scale filter?
Most of the UK suffers from hard water, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.
Do I need to buy special filters for my Zip Tap system?
How should I clean a Zip Tap?
Due to the premium finishes on Zip Taps, we recommended only using water with a microfibre cloth. Chemicals in cleaning products and polishes may damage the finish and stain the taps.
Where can I buy Zip CO2 canister replacements for sparkling water taps?
You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap.
My Zip Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team on 01905 337187
What does the red flashing boiling light on a Zip Tap mean?
Flashing red light means boiling water hasn’t reached 99°C yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Click here to enlarge image and read more
What does the blue flashing chilled light on a Zip Tap mean?
Flashing blue light means the chilled water hasn’t dropped to the desired temperature yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Click here to enlarge image and read more.
My Zip Tap is leaking or dripping?
If you are experiencing water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.
Call 01905 337187
Book a maintenance visit:
Our Zip service technicians are qualified water system experts, trained to professionally service and maintain all Zip products and other brands throughout the UK.
Booking a Zip Tap service call is easy – simply email sales@thewellbeinggroup.co.uk with the details below, and we will do the rest for you:
- Product Type:
- Model (if known):
- Serial Number:
- Details of the fault:
- Company Name:
- Location of the equipment:
- Contact Name:
- Contact Number:
If you would prefer to discuss your Zip tap service request over the phone, please call our friendly team on 01905 337187 where will be more than happy to give you our best advice and quotation.
Zip Hydro Tap & HydroBoil Servicing – If you would like more advise or to talk to someone about the best solution for you, have a chat with our expert team. 01905 337187
