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Zip Tap Troubleshooting and FAQs
Official partner for Zip Tap systems, fully trained and approved contractor for the supply, installation and service of all Zip Tap products, including Zip Tap filters & spare parts.
Approved Zip Tap UK Service Provider
Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation, service and repairs of all Zip Tap products.
This also means we can service and repair any Zip tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.
Zip Tap Troubleshooting and FAQs
If you have a Zip Tap installed, you may find that you experiance an issue that could be resolved without the need to call in an engineer. We have developed a Zip Tap Troubleshooting and FAQs guide so you can check this first to see if could be a quick fix. There are also some topics covered that you might experience when installing a Zip Tap.
Technical Support FAQs
Our team of skilled technicians specializes in the servicing and repair of Zip HydroTap systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:
Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Zip HydroTap. They are capable of identifying and resolving any issues promptly and efficiently.
Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Zip HydroTap, including filter replacement, temperature calibration, and general system checks.
Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.
Filter Replacement: The water filter in the Zip HydroTap plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.
Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Zip HydroTap, giving you peace of mind and confidence in our services.
Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.
Why do I need a scale filter on a Zip tap?
The water in most parts of the UK is very hard, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.
Do water filters get blocked? Our boiling water flows well but cool just dribbles out.
Yes. As filters catch contaminants, they become soiled. under counter water systems use mains pressure, so reduced chilled water flow indicates you should change filters.
How often should I replace my Zip Tap filter?
We recommend a new filter at least every 6-12 months, depending on usage and water quality.
How do I know when to change the Zip Tap filter?
The droplet icon will flash continually on your Zip Tap system when your water filter needs changing.
Do I need to buy special filters for my under counter water system?
Yes, you should always use the correct filter for your water system. They can be purchased from us by calling 01905 337187 or email sales@thewellbeinggroup.co.uk
Product FAQs
Service FAQs
What do I need to consider when choosing a Zip Tap System?
There are a number of important points to consider when specifying, but it’s worth starting with the following questions:
- What water options you require?
- How many people will be using the system?
- How much space is there?
You can browse our range of Zip Taps here to select your favourite. Get in touch with our friendly knowledgeable sales team who can advise on the best options based on your specifications. 01905 337187
What types of water can Zip Taps dispense?
We offer the widest choice of water options on the market, including filtered boiling, chilled and sparkling, alongside hot and cold water mixer taps for a complete water dispense solution.
We have systems that can deliver one water type (such as filtered boiling or filtered chilled) through to all five water types from a single tap and under-counter unit. Check out our range of Zip Taps here.
How do I work out which Zip Tap system to order?
On all our Zip Tap products we have included a helpful key with icons to highlight the size of office/number of staff each Zip system is suitable for. If you have staff numbers over the ones stated and a vast office space, it is recommended that more than one system would be required. Feel free to speak to our time who can advise on the best solution for your office. 01905 337187
How many people can Zip Taps cater for?
Our Zip Taps can provide hydration for offices up 100 people. If your company has more staff than this, or your office space is vast and across different levels, it may be advisable to get more than one system. Talk to our expert team who can advise on the system and quantities you may require. 01905 337187
How big is the Zip under counter boiler unit?
The HydroTap under-counter command centres vary in size depending on model. The smallest is 280 x 313 x 333 (W x D x H (mm) and the largest is 500 x 520 x 373 (W x D x H mm). All sizes will be listed on the product page for each system.
What colours and finishes are the Zip Taps available in?
Our range of Zip Taps are available in Chrome, Brushed Chrome and Black finishes. Depending on the type of Zip Tap will depend on what colour are available in that particular range. Browse our Zip Tap products here to find your favourite and which will best suit your space.
Is there a Zip Tap that is higher than the standard?
Yes. We supply a 135mm riser with both drainage font options. This increases the maximum dispense height 260mm. Check out the right Zip Tap for your office here.
Can I rent or lease a Zip boiling and chilled unit?
Yes. We have flexible rental or lease payment plans, along with service & maintenenace plans.
Check out our range of Zip Tap products for prices that suit your budget or get on touch with our expert sales team who can advise on the best solution for your business and budget. 01905 337187
What is a drainage font?
This is a stainless steel drip tray that is inset into a worktop to allow the boiling and chilled tap to be a stand alone tap away from a sink. It has its own connection to the waste and is often chosen for safety reasons. With each font is a riser of 135mm, which lifts the tap high enough to dispense into a tall glass or jug. It is optional, although some clients choose to situate the tap so it can dispense over an existing sink. Click here to see the fonts we offer for Zip Taps.
What needs to be in place to have a Zip Tap installed?
It’s important to have access to water, waste and electric within one metre of the system, as well as adequate under-counter space to house the command centre with required ventilation. Most offices will have break out kitchen areas where all of this is accessible. Speak to one of our experts who can advise on install process. 01905 337187
How energy efficient is a Zip Tap compared to a kettle?
Zip Taps are 95% efficient at turning electricity into boiling water, making it much cheaper to run than boiling a kettle. Zip taps also create no water waste and the water being dispensed in filtered every time for a cleaner taste and more hygienic water.
Is ventilation required for a Zip Tap?
The under-counter system does not require any additional ventilation where it is place, so no cutting of the cabinet doors for ventilation, meaning it won’t interfere with your kitchen design.
Which worktops can be cut into to install Zip Taps?
Our expertly trained engineers are able to cut into most worktop materials as part of the install process to seamlessly integrate the Zip Tap flush to the surface, however it is always recommended to check with one of our account managers to confirm.
How do I maintain my Zip Tap after installation?
At Wellbeing Group we offer service & maintenance plans, which can be tailored to suit your needs and include filter replacements, sanitisation, parts and labour, call-outs, inspections, pre-scheduled planned services and priority response. View our Zip Tap service & maintenance plans here.
Do I need to be a Wellbeing Group customer to have my “Zip Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Zip Tap support for any office that has a tap and needs servicing; however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
How often do Zip Tap Filters need changing?
Your Zip Tap will require a new filter every 12 months, (or after 30,000 litres) the change filter light will flash white indicating that a filter change is due and one of our engineers will come out to replace this for you. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you.
If you don’t have a service plan with us, please get in touch to find out more. 01905 337187
What to do when the Zip Tap filter light comes on?
Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen. To order a replacement filter contact our sales team on 01905 337187 or discuss a maintenance plan where all of this is included and taken care of for you.
Why do I need a scale filter?
Most of the UK suffers from hard water, and in some areas this can even vary according to which reservoir the water is coming from. Any brand of boiling and chilled unit will very quickly scale up if a limescale filter is not fitted, and a failure attributable to scale is not normally covered by warranty.
Do I need to buy special filters for my Zip Tap system?
How should I clean a Zip Tap?
Due to the premium finishes on Zip Taps, we recommended only using water with a microfibre cloth. Chemicals in cleaning products and polishes may damage the finish and stain the taps.
Where can I buy Zip CO2 canister replacements for sparkling water taps?
You can buy Zip C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Zip Tap.
My Zip Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Zip under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Zip tap, it may be best to speak to one of our service team on 01905 337187
What does the red flashing boiling light on a Zip Tap mean?
Flashing red light means boiling water hasn’t reached 99°C yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Click here to enlarge image and read more
What does the blue flashing chilled light on a Zip Tap mean?
Flashing blue light means the chilled water hasn’t dropped to the desired temperature yet. Wait for the light to stop flashing before dispensing water, this can typically occur after switch on or after high volume usage.
Click here to enlarge image and read more.
My Zip Tap is leaking or dripping?
If you are experiencing water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.
Call 01905 337187
I need my Zip Tap Serviced?
Wellbeing Group are a Platinum Partner for Zip Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Zip Tap products.
This also means we can service and repair any Zip Tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Zip Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a rapid response to your issues.
There are two options – You can pay for a call-out each time for us service your Zip Tap and any additional labour or parts required to repair the system. Alternatively you can sign up to our annual service plans which are designed to save you time and money and provide peace of mind for ongoing bi-annual servicing of your Zip Tap including filter changes. You can see what’s included in each of our plans below.
Service & Maintenance Plans
Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
Six Benefits of a Zip Tap Maintenance Plan:
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Proactive preventative maintenance helps to avoid break downs
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Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency
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Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up
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Easier to budget for, as all costs can be worked out at the start of the year
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Priority service as your unit can be logged onto our service system ahead of time
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Save money on standard Pay as You Go service rates and ad hoc visits.
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One phone number and a dedicated service email which you can log any service requests
