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ABOUT US

FACILITIES MANAGEMENT

CASE STUDIES

FAQ

BLOG

CONTACT

sales@thewellbeinggroup.co.uk

01905 337187

Water cooler repair – Not dispensing sparkling water?

Water cooler repair – Not dispensing sparkling water?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water Cooler Repair – Not dispensing sparkling water?

If you’re looking for water cooler repair service, you’ve come to the right place.

The most common cause of no sparkling water being dispensed is usually down to an empty C02 tank or a disconnection. Please also check the following steps which may also resolve the issue:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to reset if it has had a high volume of usage.
  • If your machine dispenses sparkling water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this.

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange a water cooler repair visit. Or if you simply need a replacement C02 canister.

Chilled Water Tap
Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs and water cooler repair

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the water cooler repair solutions you need. 01905 337187

Stay Hydrated at Work

Water Dispenser not heating?

Water Dispenser not heating?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water dispenser not heating?

If your water dispenser doesn’t appear to be heating correctly please try the following:

  • Check that the machine is receiving power and all leads are connected properly.
  • Check that the machine has not been overused. The machine may need time to re-heat if it has had a high volume of usage.
  • If your machine dispenses hot water throughout the day but not first thing in the morning, it may be in sleep mode. You will need to complete our service request form to arrange for an engineer to visit to resolve this

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Is your water dispenser not heating still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Water Dispenser not chilling?

Water Dispenser not chilling?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water dispenser not chilling?

Is your water dispenser not chilling? If your water cooler doesn’t appear to be dispensing chilled water please try the following:

  • Check that the machine is receiving power and all leads are connected properly and switches have not been turned off.
  • Check that the machine has not been overused. The machine may need time to rechill if it has had a high volume of usage.
  • Ensure the compressor switch is turned on. If it is not, this should be turned on, you will then need to allow 15-20 minutes for the internal tank to chill.
  • If the unit is in a high temperature room, this may affect the temperature of the water. If this is the case, the machine will need relocating

If this has not resolved the issue, please complete our service form and one of our water experts will be in touch to arrange and engineers’ visit.

Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs and water dispenser not chilling

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Is your water dispenser not chilling still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Benefits of drinking chilled water

Water dispenser leaking?

Water dispenser leaking?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water dispenser leaking?

Is your water dispenser leaking?

If you have a leak please shut off the water supply to your machine immediately, drain any remaining water into a jug/bowl using the tap. We have detailed some potential causes here, if you have explored these possibilities without solution, please then contact our service team via our service form or call us to arrange an engineer visit to resolve any cause. 01905 337187

  • Dripping tap – Over time a slowly dripping tap will fill the drip tray and then the water will start to slowly dribble down onto the floor. Check if the drip try is overflowing and empty, if the dripping persists, please contact our team.

  • People using the drip tray as a drain – Often people make this mistake of using the drip tray as a drain, causing the drip tray to overfill and water runs doing the machine, giving the impression of a leak. Please make all staff aware if this, if you detect that this is a potential cause.
Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Water dispenser leaking still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Water cooler not dispensing water?

Water cooler not dispensing water?

Boiling Water Taps

Water Dispensers

Coffee Machines

Vending Machines

Coffee & Consumables

Service & Maintenance

Water cooler not dispensing water?

Is your water cooler not dispensing water?

This could be cause by a number of issues, firstly it’s best to carry out some simple checks on the machine, to ensure power is getting to the machine, making sure no switches have been turned off or if any leads have become disconnected.

If the machine is receiving power but the water cooler not dispensing water, please then contact our service team via our service form or call us to arrange an engineer visit to resolve the issue. 01905 337187

Chilled Water Tap

Six Benefits of a Water Dispenser Maintenance Plan:

  • Proactive preventative maintenance helps to avoid break downs

  • Dedicated scale management plan based on your local conditions to maximise energy & unit efficiency

  • Filters are changed on time which ensures a consistent taste and reduces the risk of lime scale build up

  • Easier to budget for, as all costs can be worked out at the start of the year

  • Priority service as your unit can be logged onto our service system ahead of time

  • Save money on standard Pay as You Go service rates and ad hoc visits.

  • One phone number and a dedicated service email which you can log any service requests

Service & Maintenance Plans

Silver – includes routine servicing and replacement filters (both scale and taste filters)

Gold – includes routine servicing, replacement filters and covers all labour charges on any break downs

Platinum – full package which includes servicing, filters, labour charges and replacement parts

Basic

SILVER

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Advanced

GOLD

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

Premium

PLATINUM

 

High-quality, rapid personal service
with a smile …and Free Biscuits!

 

Six Monthly Preventative Maintenance
Visits (to include full Service and
Sanitisation to Industry Standards)

Comprehensive Scale Management
Plan (Includes Six Monthly Scale
Removal filter replacement)

Priority Emergency Breakdown Cover –
Including all site visits and labour as
required (96% of breakdowns are
resolved by end of the next working day)

 

Replacement Parts Cover (Including
associated labour costs)

 

Is your water cooler not dispensing water still?

Visit our Water Dispenser Service Page for more details and get in touch with our friendly knowledgeable team who can advise on the best options and pricing based on the solutions you need. 01905 337187

Stay hydrated at work