Billi Water Filters
Billi Water Filters
Official partner for Billi Tap systems, fully trained and approved contractor for the supply, installation and service of all Billi Tap products, including Billi water filters & spare parts.
Approved Billi Tap UK Service Provider
As an offical service provider for Billi Taps UK, we are a fully trained and approved contractor for the supply, installation and service of all Billi Tap systems. From the taps and undercounter systems themselves, to water filters, parts and accessories. Our unrivalled support and aftercare sets us apart in the UK as service provider for Billi UK, fully trained Billi Tap engineers nationwide for rapid response and installations.
This also means we can service and repair any Billi tap system whether you are an existing Wellbeing Group customer or not. You could have bought your Billi Tap from anyone but we will still happily resolve your issue for you, our service standards are industry leading and we promise a bespoke solutions to your issues.
Our team of skilled technicians specializes in the servicing and repair of Billi Tap systems, ensuring they function flawlessly year-round. Here’s what sets our service apart:
Expert Technicians: Our technicians are factory-trained and equipped with in-depth knowledge of the Billi Taps. They are capable of identifying and resolving any issues promptly and efficiently.
Comprehensive Servicing: We offer comprehensive servicing that covers all essential aspects of the Billi Tap, including filter replacement, temperature calibration, and general system checks.
Timely Repairs: In the event of a malfunction, we understand the urgency of the situation. Our rapid-response team ensures that repairs are carried out swiftly, minimizing downtime and disruptions.
Filter Replacement: The water filter in the Billi Taps plays a vital role in maintaining water quality. Replace the filter regularly to ensure that employees continue to enjoy clean and great-tasting water.
Genuine Spare Parts: We use only genuine spare parts to maintain the quality and performance of the Billi Taps, giving you peace of mind and confidence in our services.
Scheduled Maintenance Plans: To simplify the process, we offer customized maintenance plans tailored to your company’s needs. These plans help ensure regular check-ups, reducing the likelihood of unexpected breakdowns.
Billi Water Filters
We stock and supply a range of official Billi parts, including all essential accessories for your water dispenser, from water filters to maintain the purity of your water to replacement CO2 canisters for sparkling water dispense.
Billi Tap
Troubleshooting & FAQ’s.
Do I need to be a Wellbeing Group customer to have my “Billi Tap” serviced?
No, you do not need to be an existing customer to receive our water tap service and support. We provide Billi Tap support for any office that has a tap and needs servicing, however our service plans make it cheaper and less hassle to keep your machine in prime dispensing order.
Talk to our team to find out more 01905 337187
My Billi Tap is not dispensing water, what shall I do?
Firstly, enquire whether the water supply to your building has been interrupted at all, often it could be down to localised water pressure. Next, try checking that the water supply to the Billi under counter unit is turned on. Sometimes this could be isolated by a member of staff by mistake and would prevent the cold water supply reaching the tap. Also, check that the power is turned on, and see if there are any error messages shown on the display screen. If you do have an error message showing on your Billi tap, it may be best to speak to one of our service team.
01905 337187
My Billi Tap is leaking or dripping?
If you are experience water leaking from the tap head or under counter unit, immediately switch the machine off at the mains and isolate the water supply to the machine. Contact our service team who will advise and arrange an engineer to visit your office to resolve.
01905 337187
No boiling water coming out my Billi tap and the dispenser red light is always flashing.
The heating element may have blown or overloaded. Contact our service team on 01905 337187 to arrange a service of your system.
How often do water do Billi Tap Filters need changing?
Your Billi Tap will require a new filter every 12 months, (or after 30,000 thousand litres) an orange flashing light will appear on your Billi Tap indicating that a filter change is due. You can either purchase these diretly from us to replace yourself, alternatively you can save money and hassle with our service plans and one of our engineers will come out to replace this for you. If you don’t have a service plan with us, please get in touch to find out more.
01905 337187
Where can I buy Billi C02 cannister replacements for sparkling water taps?
You can buy Billi C02 gas replacements directly from us here at Wellbeing Group. Click here to purchase the correct replacement for your sparkling Billi Tap.
Why do the red and blue lights flash on my Billi Tap?
Flashing red means boiling water hasn’t reached 99°C yet. Flashing blue means water hasn’t chilled to set temperature. Both lights will glow solid when this happens.
What does it mean when the yellow lights are flashing on my Billi tap?
Yellow flashing lights on your Billi Tap means that there is a fault with your tap. Please call our service team on 01905 337187, who will be able to provide expert advice to try and find solution over the phone. If they are unable to do so, we will arrange an engineer visit to solve the issue.
Billi Taps Service Plans
Our Service Plans help preserve your Billi Taps and our service engineers are quick to respond to any water cooler breakdowns and will be happy to help with any query you may have. In addition to this, we have three maintenance packages; Silver, Gold and Platinum. Each of these water dispenser service plans have different levels of cover depending on what your requirements are as your taps may still be under warranty for Billi Tap spare parts.
5 benefits of Billi Taps Service Plans:
– Dedicated expert engineers and customer service team
– Service packages that suit your requirements
– Approved filters, spare parts and components
– Proactive filter changes to keep your equipment and water at its best
– Easy budgeting, one annual invoice and we take care of the rest!
For offices looking to enhance their workplace hydration strategy, Wellbeing Group is the perfect partner. With their expert knowledge, commitment to sustainability, and wide range of customizable solutions, they deliver an exceptional drinking experience that benefits both employees and the environment.
Service & Maintenance Plans
Our service & maintenance plans are deisgned to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convient times and dates for your business.
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
