BRITA Tap Troubleshooting

Start by checking that the system has power and that the water supply valve is fully open. Look for any warning lights, service alerts or error messages as well, as these may indicate what needs attention.

If the system has recently been restarted after an extended period out of use, follow the recommended reset procedure. For other unresolved faults, contact Wellbeing Group service team.

If your BRITA system has been unused for an extended period, follow these steps before returning it to normal use:

1. Check the tap and under-sink unit for visible damage, leaks or loose connections, then make sure the water supply is fully open.
2. If the system is electrically powered, switch it off at the mains for 5–10 minutes before restoring the power and allowing it to initialise. Non-powered systems can move straight to flushing.
3. Run cold filtered water continuously for 3–5 minutes.
4. Check the age and remaining capacity of the filter. Where required, flush it in line with BRITA guidance and reset any filter change indicator according to the manufacturer’s instructions.
5. For systems with hot water, allow around 10–20 minutes for the water to heat before dispensing it carefully in short bursts.
6. Check the water flow, temperature, taste and odour, then make sure no warning lights or service alerts remain.

If the tap still isn’t operating correctly after the reset, stop using it and contact Wellbeing Group service team.

Check the mains water supply first. If your system requires electricity, check the power supply as well. Any warning lights or error messages should also be noted before trying a reset.

If sparkling water still dispenses but still water does not, Wellbeing Group’s existing guidance advises switching the unit off for 24 hours in case the still-water side has frozen. If the problem remains after restarting, an engineer will need to investigate.

Make sure the water supply valve is fully open and check whether the filter is approaching the end of its service life. Make sure the water supply valve is fully open and check whether the filter is due for replacement. If the flow remains slow after these checks, contact technical support.

If the boiler light is on but no hot water is coming through, switch the unit off and back on once, then allow around five minutes for the boiler to heat. After a full reset or an extended period out of use, the system may need 10–20 minutes to return to temperature.

If hot water still won’t dispense after that, contact the technical team. Heating faults should be investigated by an engineer rather than through internal repairs.

Check that the unit is plugged in. If your system has a blue power light, make sure this is illuminated. If the system has recently been switched on, allow at least 45 minutes for it to chill before testing the water again.

If the power light is on but the water remains warm, make sure the ventilation areas around the unit are clear of objects and dust. The vents can be cleaned carefully with a soft cloth. If this doesn’t resolve the problem, arrange an engineer visit.

Make a note of the exact error message, warning or service alert before carrying out any troubleshooting. Check the water and power supplies, then follow the reset procedure where appropriate for your system.

If the warning returns after the reset, avoid repeatedly restarting the unit. Give the service team the error details and explain what the tap is doing, as this will help with the initial diagnosis.

Indicator lights can relate to different operating states, warnings or maintenance requirements, so don’t assume that a particular colour or flashing pattern has the same meaning across every BRITA system.

Note the colour, flashing pattern and any message shown on the display, along with which tap functions are affected. If the indicator remains after the appropriate checks or reset, pass those details to technical support.

Before resetting the system, make sure the water supply is open and check that the electrical supply is on where applicable. Look over the tap and under-sink unit for visible leaks, damage or loose connections.

Make a note of any error messages, warning lights or service alerts before switching the system off. This information may be useful if the reset doesn’t clear the fault.

Don’t keep repeating the reset if the same problem returns. Note any error messages or warning lights and describe what happens when you try to use the affected function.

Contact Wellbeing Group service team with this information so the fault can be diagnosed and, where necessary, an engineer visit arranged.

Check the tap and under-sink unit for an obvious external leak or loose connection, but don’t dismantle the tap, boiler, chiller or other internal components.

If the leak continues or appears to be coming from inside the system, stop using the tap and contact the service team so it can be inspected professionally.

Check the filter age and remaining capacity, along with any filter change indicator or service message on your system. A cartridge that is near or beyond its service life may need replacing, particularly if the tap has been unused for several months.

Wellbeing Group can replace BRITA filters as part of routine servicing and its maintenance plans, so contact the team if you’re unsure which filter your system uses or whether a change is due.

Yes, there are several basic checks you can safely carry out. These include checking the water and power supplies, noting warning indicators, inspecting the system externally and following the appropriate reset procedure.

Anything involving internal plumbing, electrical components, heating or cooling equipment should be left to an engineer. Don’t remove panels or dismantle the system to investigate a fault yourself.

Yes. Wellbeing Group is fully trained and approved to install, repair and service BRITA tap systems, with support available whether the system was originally supplied by Wellbeing Group or not.

Our engineers can investigate problems with hot, chilled, still and sparkling water functions, along with faults that remain after basic troubleshooting.

Arrange professional support if the fault remains after a reset, the system is leaking, heating or cooling isn’t working properly, warning indicators keep returning or you suspect an electrical or internal component problem.

At that point, stop troubleshooting rather than dismantling the system yourself. Wellbeing Group service team can diagnose the fault and arrange a repair where required.