Coffee Machine Servicing
Wellbeing Group provides professional coffee machine servicing for offices and workspaces, whether your machine was supplied by us or another provider. Our experienced team offers remote technical support, rapid engineer call-outs, preventative maintenance, repairs, deep cleaning, sanitisation, scale management and filter replacement, tailored to your machine and workplace needs.
Choose a flexible one-off service or an ongoing maintenance plan that schedules regular visits and reduces the administrative burden on your team. Responsive support helps minimise downtime, control unexpected costs, extend equipment life and maintain consistently excellent drinks, helping keep employees and visitors delighted throughout every working day, all year round.
TAILORED SERVICE
Knowledgeable and friendly service experts & engineers.
RAPID RESPONSE
Same day or next day solution to any technical issues.
FLEXIBILITY
Service packages and scheduling to suit your business and budget.
TRUSTED BY CLIENTS
96% of our clients would recommend us for servicing.
Do you need help with your Coffee Machine?
Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
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Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
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Service Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convenient times and dates for your business.
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What’s included with our Coffee Machine servicing
PREVENTATIVE MAINTENANCE
Scheduled preventative maintenance keeps your coffee machine operating reliably. Our trained engineers inspect key components, identify developing issues and complete essential servicing.
DEEP CLEANING AND SANITISATION
Our skilled technicians thoroughly clean and sanitise internal components that daily routines cannot easily reach, helping maintain hygiene, protect drink quality and keep your workplace coffee machine performing reliably.
FILTER REPLACEMENT
Timely filter replacement helps protect your machine from limescale, supports consistent drink quality and maintains efficient performance. Our engineers fit suitable filters according to your system and local conditions requirements.
FAULT DIAGNOSIS
When a machine develops a problem, our technical team can diagnose faults remotely where possible. If further support is needed, an engineer can inspect the equipment onsite and identify the cause.
REPAIRS & REPLACEMENT PARTS
Our engineers complete practical repairs using appropriate replacement parts to restore reliable operation. Service-plan customers may also receive parts and labour cover where provided under their chosen level of protection.
ENGINEER REPORT
Following each visit, you receive a clear engineer report outlining the work completed, any faults identified and recommended next steps, giving your team an accurate service record for future reference.
Trusted by offices across the UK
very friendly.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Common coffee machine problems we fix
COFFEE MACHINE NOT TURNING ON
If the coffee machine does not turn on, check that the power supply and isolation switch are on, then inspect the display for warning lights or messages. If the screen remains blank and the machine is still unresponsive, arrange an engineer visit.
COFFEE MACHINE SHOWING AN ERROR MESSAGE
If an error message appears, record the fault code and any details shown on the display before contacting technical support. The team may be able to resolve the problem remotely by guiding you through the appropriate checks. If further investigation is needed, an engineer visit can be arranged.
COFFEE MACHINE LEAKING
If water is leaking from the coffee machine, stop using it immediately and isolate the power supply if it is safe to do so. Do not remove panels or attempt internal repairs. Contact the technical support team to arrange an engineer visit and prevent further damage.
COFFEE MACHINE NEEDS CLEANING
If the machine produces poor-quality drinks, develops an unpleasant smell or displays a cleaning alert, complete the recommended daily cleaning routine using suitable products. Bean-to-cup machines still require regular cleaning, even when descaling is automated.
COFFEE DOESN'T TASTE RIGHT
If the coffee tastes weak, bitter or otherwise unusual, the beans may be incorrectly calibrated, brewing components may need cleaning, or the water filter may require replacement. Wellbeing Group calibrates machines to complement the selected coffee beans for the best flavour. Regular preventative maintenance also helps preserve consistent drink quality.
COFFEE MACHINE NOT DISPENSING COFFEE
If the machine has power but is not dispensing coffee, check that the water supply is available, the bean hopper is full, and the waste container does not need emptying. Follow any instructions shown on the display. If the issue continues, contact the technical support team for troubleshooting or servicing.
MILK SYSTEM PROBLEMS
If the machine produces thin, inconsistent or poorly textured milk, the milk lines or internal components may be blocked. Complete the manufacturer’s recommended cleaning routine using approved products. If performance does not improve, preventative servicing can provide a deeper clean and identify worn or faulty components.
INDUSTRY LEADING, NATIONWIDE ENGINEERS
Our coffee machine engineers are positioned in every corner of the UK, ready to respond should any issues occur. Fully trained across all major commercial brand coffee systems and our technical triage team can resolve many cases remotely. View our service plans for the best package for your business and budget, to keep your systems running smoothly.
Coffee Machine Service Plans
Our coffee machine service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convenient times and dates for your business.
BASIC
Silver
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
ADVANCED
Gold
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
PREMIUM
Platinum
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
FREE CONSULTATION
Chat with our coffee & water experts.
Our sales and service teams are on hand to guide you through any enquiry and walk you through bespoke pricing options to suit your business & budgets.
Sales & Service Enquiries
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