Zip Tap Servicing
Wellbeing Group is a Platinum Partner for Zip Tap systems, providing expert servicing and maintenance for workplaces across the UK. Whether you need a one-off repair or ongoing maintenance, our trained engineers can service all Zip Tap systems, including those installed by another supplier.
Every Zip Tap service is tailored to the condition of your system and can include fault diagnosis, filter replacement, sanitisation, scale management and repairs using genuine manufacturer-approved parts. If you’d prefer ongoing support, our service plans help keep your system running reliably throughout the year.
TAILORED SERVICE
Knowledgeable and friendly service experts & engineers.
RAPID RESPONSE
Same day or next day solution to any technical issues.
FLEXIBILITY
Service packages and scheduling to suit your business and budget.
TRUSTED BY CLIENTS
96% of our clients would recommend us for servicing.
Do you need help with your Zip Tap?
Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
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Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
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Service Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convenient times and dates for your business.
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Common Zip Tap problems we fix
ZIP TAP NOT DISPENSING WATER
If your Zip Tap has stopped dispensing water, the cause could be something simple, such as an interrupted power supply, or it may be an internal fault.
Start by checking that the unit has power and that the mains water supply is turned on. If everything appears to be working but the problem remains, our engineers can identify the fault and restore your system to full working order.
FLASHING RED OR BLUE LIGHTS
Flashing lights usually indicate that your Zip Tap needs attention. Depending on the model, this could be a reminder that a service or filter change is due, or it may point to a fault within the system.
If the warning doesn’t clear after the recommended checks, we’ll diagnose the problem and carry out any repairs needed.
LEAKING OR DRIPPING TAP
A leaking Zip Tap can often start as a minor issue but become more costly if left unresolved. Worn seals or valves are common causes.
If you’ve noticed water around the tap or beneath the unit, it’s worth arranging a service before the problem gets worse. We’ll find the source of the leak and replace any faulty parts.
FILTER WARNING LIGHTS
Your Zip Tap will alert you when the filter needs replacing. Keeping on top of filter changes helps maintain water quality and ensures the system continues to perform as it should.
During a service, we’ll replace the filter, reset the warning light and check the rest of the system while we’re there.
LOW WATER PRESSURE
If water flow has slowed, the issue is often caused by a blocked filter or limescale restricting the system.
A service visit allows us to identify the cause, clear any restrictions where possible and restore normal water flow.
SPARKLING WATER ISSUES
If your Zip Tap no longer produces sparkling water, or the carbonation has noticeably reduced, the issue may simply be an empty CO₂ cylinder. In other cases, another component within the system may need attention.
Our engineers can check the full sparkling water system, replace components where needed and get everything working properly again.
ZIP TAP NATIONWIDE ENGINEERS
Our Zip Tap engineers are positioned in every corner of the UK, ready to respond should any issues occur. Our technical teams can resolve many cases remotely. View our service plans for the best package for your business and budget.
Trusted by offices across the UK
very friendly.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Our Zip Tap Service Plans
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
BASIC
Silver
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
ADVANCED
Gold
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
PREMIUM
Platinum
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
FREE CONSULTATION
Chat with our Zip Tap experts.
Our sales and service teams are on hand to guide you through any enquiry and walk you through bespoke pricing options to suit your business & budgets.
Sales & Service Enquiries
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