Water Dispenser Servicing
Wellbeing Group provides water dispenser servicing for offices and workplaces across the UK, covering bottled water coolers, mains-fed systems and hot, chilled and sparkling water dispensers. We can look after equipment from most leading brands, whether we originally supplied it or not, with one-off servicing and ongoing maintenance plans available.
Regular servicing keeps on top of filter changes, sanitisation and general wear before small issues turn into breakdowns. It can also improve water quality, support efficient operation, extend the life of your equipment and keep workplace drinking water systems properly maintained.
TAILORED SERVICE
Knowledgeable and friendly service experts & engineers.
RAPID RESPONSE
Same day or next day solution to any technical issues.
FLEXIBILITY
Service packages and scheduling to suit your business and budget.
TRUSTED BY CLIENTS
96% of our clients would recommend us for servicing.
Do you need help with your Water System?
Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
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Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
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Service Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convenient times and dates for your business.
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Common Water Dispenser
Problems We Fix
WATER DISPENSER NOT DISPENSING WATER
If your dispenser has stopped producing water, check the electrical supply and isolation switch first, then make sure the water supply hasn’t been interrupted. If everything is on and the problem remains, it’s time to arrange an engineer visit.
WATER DOESN'T TASTE FRESH
If the water tastes stale or different from usual, the filter may be overdue for replacement, or the dispenser may need sanitising. Regular servicing keeps both on schedule and helps maintain consistent water quality.
LEAKING WATER DISPENSER
If your dispenser is leaking, isolate the water and power supplies and stop using it. Our engineers can inspect the system, find the source of the leak and carry out the necessary repair.
WATER NOT CHILLED
If the water isn’t as cold as usual, check that the dispenser has power and give the cooling system time to recover, especially after heavy use or a restart. If it still isn’t chilling properly, the system should be checked during a service visit.
FILTER NEEDS REPLACING
Most commercial water dispenser filters need replacing around every six months. Leaving a filter in for too long can affect both taste and water flow, so we’ll replace it as part of a scheduled service where required.
POOR WATER FLOW
A blocked filter, interrupted water supply or drop in mains pressure can all cause weak water flow. If the building supply is fine and the issue doesn’t improve, the dispenser may need servicing.
Trusted by offices across the UK
very friendly.
What’s Included in Our
Water Dispenser Servicing?
COMPLETE MACHINE INSPECTION
We’ll check the dispenser and its main components for wear, damage and any signs that something isn’t working as it should.
FILTER REPLACEMENT AND SANITISATION
Where required, we’ll replace the filter and sanitise the dispenser to keep the system clean and the water tasting fresh. Most commercial water dispenser filters need changing around every six months.
COOLING AND HEATING PERFORMANCE CHECKS
For hot and chilled systems, we’ll make sure the dispenser is reaching and holding the right temperatures and investigate anything that looks out of place.
WATER FLOW AND LEAK CHECKS
We’ll check water flow, pipework and connections for restrictions or leaks that could affect performance or lead to a breakdown.
PREVENTATIVE MAINTENANCE
Routine maintenance gives us the chance to deal with wear and smaller faults before they cause a bigger problem.
ENGINEER RECOMMENDATIONS
If anything needs attention, we’ll explain what we’ve found and what we recommend doing next, without making the process more complicated than it needs to be.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Water Dispenser Service Plans
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
BASIC
Silver
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
ADVANCED
Gold
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
PREMIUM
Platinum
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
FREE CONSULTATION
Chat with our water systems experts.
Our sales and service teams are on hand to guide you through any enquiry and walk you through bespoke pricing options to suit your business & budgets.
Sales & Service Enquiries
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