Billi Tap Servicing
Wellbeing Group are a Platinum Partner for Billi Tap systems. This means we’re a fully trained and approved contractor for the supply, installation and service of all Billi Tap products. We can service and repair any Billi tap system, whether or not you are an existing Wellbeing Group customer. We specialise in filter changes and bi-annual servicing, where we inspect water pressure, connections and pipework to ensure all components are working as they should.
There are two options – You can pay for a call-out each time for us to service your Billi Tap and any additional labour or parts required to repair the system. Alternatively, you can sign up for our annual service plans, which are designed to save you time and money and provide peace of mind.
TAILORED SERVICE
Knowledgeable and friendly service experts & engineers.
RAPID RESPONSE
Same day or next day solution to any technical issues.
FLEXIBILITY
Service packages and scheduling to suit your business and budget.
TRUSTED BY CLIENTS
96% of our clients would recommend us for servicing.
Do you need help with your Billi Tap?
Technical Support
Our very experienced technical support team are able to fix machines over the phone, by providing a helpful walkthrough assistance. If this cannot be resolved then an engineer call out will be arranged.
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Call Outs & Site Visits
If your issue is urgent and can’t be resolved remotely by our tech team, then we will arrange for one of our friendly engineers to fix your product on site at a date and time to suit you and your business.
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Service Plans
Our service & maintenance plans are designed to save you money and time, allowing you to focus on the day job. We even monitor and contact you when your machines require a service, working around the most convenient times and dates for your business.
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Common Billi Tap problems we fix
BILLI TAP NOT DISPENSING WATER
If a Billi Tap is not providing any water, check to see if the mains supply is turned on, check for any warning lights and that the under-sink unit also has power. If the tap remains unresponsive, contact the maintenance team.
FLASHING RED OR BLUE LIGHTS
Flashing lights usually indicate a fault. In this case, restart the system and make note of the flashing light pattern. If the lights continue to flash after a restart, reach out to our team.
LEAKING OR DRIPPING BILLI TAP
A dripping tap or visible leak may indicate worn components, loose connections, or an internal fault. Check for obvious leaks around the tap and under-sink unit. If leaking continues or water is collecting, immediately contact our team.
NO BOILING WATER
The system might not be heating correctly due to a power issue. In this case, check the power supply and allow a suitable time for re-heating. If boiling water does not return, the best course of action is to contact the team.
BILLI TAP FILTER WARNING LIGHTS
A filter warning usually means the filter is due for replacement to maintain water quality and system performance. Check the filter replacement schedule and monitor performance. Schedule a servicing if a warning light remains active.
LOW WATER PRESSURE
Reduced water flow can be caused by a disruption to your local water supply or a filter nearing the end of its lifespan. Check with your water provider for any service interruptions. If low pressure continues, contact the team for assistance.
SPARKLING WATER DISPENSE ISSUES
Poor carbonation often indicates an empty CO₂ cylinder or system issue. Check the cylinder and ensure it is connected correctly. If sparkling water remains unavailable, contact our helpful team.
INDUSTRY LEADING, NATIONWIDE ENGINEERS
Our Billi Tap engineers are positioned in every corner of the UK, ready to respond should any issues occur. Our technical teams can resolve many cases remotely. View our service plans for the best package for your business and budget.
Trusted by offices across the UK
very friendly.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Our dedication to market leading service excellence, delivered by industry experts.
Wellbeing Group provides exceptionally high quality of support that has positioned us as number one in the minds of customers right across the UK. Our client care support and technical teams are on hand to deliver high quality aftercare.
Response Rate
Our rapid response mantra ensures all customer queries are responded to within 2 hours. Our expert technical team, can often solve issues remotely saving you money on call-outs.
Next Day Resolution
Our nationwide team of engineers are able to resolve 95% of all call outs by the end of the next working day. We always attempt to reduce any disruption to your business.
Our Billi Tap Service Plans
Our service and maintenance plans are designed to save you time, reduce costs and take the hassle out of maintaining your Billi Tap system. We’ll even monitor your equipment and contact you when a service is due. Explore our three service plans to find the option that best suits your budget and business needs.
BASIC
Silver
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
ADVANCED
Gold
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
PREMIUM
Platinum
High-quality, rapid personal service with a smile …and Free Biscuits!
Six Monthly Preventative Maintenance Visits (to include full Service and Sanitisation to Industry Standards)
Comprehensive Scale Management Plan (Includes Six Monthly Scale Removal filter replacement)
Priority Emergency Breakdown Cover – Including all site visits and labour as required (96% of breakdowns are resolved by end of the next working day)
Replacement Parts Cover (Including associated labour costs)
FREE CONSULTATION
Chat with our Billi Tap experts.
Our sales and service teams are on hand to guide you through any enquiry and walk you through bespoke pricing options to suit your business & budgets.
Sales & Service Enquiries
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